Still Drowning in Support Costs?

Supporting your ERP systems is more than juggling updates and fixes. It’s an investment that can impact on your whole organization. It takes dedicated time from your functional, technical and business staff to keep things running well, and still find time to deliver new services.

System support takes specialized talent, which ties up your best resources from focusing on your customers.

Katalogic Outsourcing Services can ease the pressure of managing your ERP systems, and get your organization focused on your bigger priorities. Katalogic has more than 10 years of experience implementing and operating HR systems, and we understand the challenges facing organizations like yours.

One size does not fit all.

Our flexible outsourcing support model and integrated approach bundles the same Technical Support services, to let you build a custom service package that meets your specific needs. Get it started with a System Blueprint assessment, and create a multi-year support and development roadmap.

Contact us today to explore how Katalogic Outsourcing Services can support your organization in these services, and more:


End User Support

Reconnect your business with a full-service support team. From basic help desk services, functional and technical support, to custom end-user training, Katalogic ensures that your users get the support they need to leverage your systems. Select services include:

  • Help desk services
  • Trouble shooting and issue resolution
  • Ad-hoc reports and queries
  • End user training

System Administration

Who really supports your HR system? Chances are, there are far more IT and HR resources involved than you originally bargained for. Let Katalogic worry about the specialized skills and knowledge required to administer your back-office HR systems effectively and efficiently. Select services include:

  • Routine system configuration
  • Report and process scheduling and monitoring
  • Security administration
  • Management of third-party systems integration
  • Database administration

System Maintenance

Tax updates, service packs, bundles/fixes and upgrades—system maintenance can tax internal resources and grind your other HR system initiatives to a halt. Let Katalogic experts monitor, manage, and implement them for you, without having to worry about deferring your other HR system plans. Select services include:

  • Applying service packs, bundles, and fixes
  • Applying tax updates
  • System installation and coordination

Systems Analysis and Development

Stop swimming in circles. Leverage Katalogic’s project managers, business analysts, technical developers, and other seasoned experts to move your systems forward. We can optimize your current systems and deliver new services, quickly and effectively. Select services include:

  • System and module development
  • Custom solutions
  • Custom reports and interfaces
  • Systems integration

NAMES, NOT JUST NUMBERS

Katalogic Outsourcing Support packages also means you get an Account Manager, so you always have a name to call, not just a number.

Our services are backed up with industry leading SLA’s and regular performance reporting, so you can drive the most value from your support service dollars.

You get access to a complete team of functional and technical experts that collaborate to always deliver the highest level of service.

Technical Support and Outsourcing customers also get access to Katalogic SELFSERVE®, a proprietary self-service platform that integrates with your HR systems to enhance delivery of your HR services to employees and managers.

It’s Katalogic’s Super Support commitment!


Contact us at solutions@katalogic.com

Download the PDF brochure.