Give your application support SUPER Powers!
One size does not fit all.
Our flexible service offerings can help you deploy your valuable resources on your most important priorities.
Access our Technical Support services to augment or relieve your internal team:
- Full temporary support team: An application support team to free up your resources during project implementations or transition to new software; or
- On-demand specialist resources: Augment your team with those hard to hire and expensive specialist resources at a fraction of the cost.
Fixed monthly fees give you the stability you need and access to a complete team of functional and technical support specialists. You get the skills you need, when you need them.
With a dedicated account manager, you get names, not just a number to call. You also get strategic planning services to help you plan where you’re heading next.
Our service packages are backed up with industry leading SLA’s and regular performance reporting, to drive the most value from your support service dollars.
Katalogic Technical Support Services gives you the flexibility you need to deploy your best resources to your most important priorities, and lets you access the technical support you need, when you need it.
Flexible service packages allow you to supplement your resource needs On Demand to deal with changes in your business, and keep your resources focused on your customers.
Technical Support Service packages can be customized to suit any of your business needs.
Contact us today to learn about these services, and more:
Business Analysis On-Demand
- Process design/reviews,
- Business needs assessments,
- System fit-gaps, and
- Project planning.
Functional Support Desk
- End user support questions,
- Business systems issues,
- Managing incidents and problems,
- Deploying new functions and features.
Technical Support Desk
- Escalation point for support services team,
- Resolve incidents,
- Apply tax updates, PUM releases, patches, and fixes.
Development On Demand
- New applications,
- Systems integration, and
- Technical project consulting.
Supporting your ERP systems is more than juggling updates and fixes. It’s an investment that can have and impact on your whole organization. It takes dedicated time from your functional, technical and business staff to keep things running well, and still find time to deliver new services.
System support takes specialized talent, which ties up your best resources from focusing on your customers.
Let us do it all. With our Outsourcing solution you can:
- Eliminate the headaches of staffing and managing a specialized team,
- Achieve predictable operating costs,
- Guarantee service levels,
- Stay up to date with vendor patches and fixes, and
- Roll out new features and enhancements at regular intervals
Contact us today to learn if Outsourcing service make sense for you:
End User Support
- Help desk services,
- Trouble shooting and issue resolution,
- Ad-hoc reports and queries,
- End user training.
- Routine system configuration,
- Report and process scheduling and monitoring,
- Security administration,
- Management of third-party systems integration.
- Applying service packs, PUM releases, PeopleTools patches and fixes,
- Applying tax updates,
- System installation and coordination.
Enhancement and Development Services
- System and module development,
- Custom solutions,
- Custom reports and interfaces,
- Systems integration.
Our SUPER support commitment
With Katalogic Technical Support and Outsourcing services there are no support tiers to choose from, we don’t believe in doing things in half measures, so every customer can expect to receive SUPER Support.
We’re committed to becoming an integrated part of your team, not just another anonymous “ticket processing” call center.
Our industry leading Service Level Agreements guarantee that when you need us we’ll be there and we’ll deliver on time. Included in our SLAs are: